Refund Policy of Online Course

Thank you for enrolling in AXIA.  We are committed to delivering high-quality educational content and experiences to our students. This Refund Policy outlines the terms and conditions regarding refunds for online courses.

Non-Refundable Course

Please be aware that any course you enroll in AXIA is a non-refundable course. This means that once you have enrolled and gained access to the course materials, no refunds will be provided under normal circumstances.

Exceptions to the Non-Refundable Policy

2.1. Cancellation by AXIA: In the unlikely event that AXIA cancels the course before it begins, you will be entitled to a full refund of the course fee.

2.2. Technical Issues: If you experience technical issues or difficulties accessing the course materials due to technical problems on our end that cannot be resolved within a reasonable time frame, you may be eligible for a refund. This will be determined on a case-by-case basis.

2.3. Dispute Resolution: If you believe you have a valid reason for requesting a refund, please contact our support team at [email protected] or call +88 0184 1658802 . We will assess your situation and make a determination based on the circumstances.

No Refunds After Access to Course Materials

Once you have gained access to the course materials, including videos, documents, and any other resources, no refunds will be granted, except under the exceptions mentioned in section 2 above.

Refund Process

4.1. Requesting a Refund:

To request a refund, contact our customer support team at [email protected] or call +88 01841 658802 and provide details about the reason for your request.

4.2. Refund Approval:

If your refund request is approved based on the exceptions outlined in section 2, we will process your refund using the same payment method used for the original purchase.

Refund and Return Policy for physical products 

At AXIA, we want our customers to be satisfied with their purchases. If you are not completely happy with your order, please review the following refund and return policy: 

1. Returns and Exchanges: We accept returns on books/physical products within 2 days after shipment/order received days. If 3 days have passed since your shipment received, unfortunately, we cannot offer you a refund or exchange. 

2. Eligibility for Returns: To be eligible for a return, your item needs to be miss match with the order and shipped item. To claim a return it must be unused and in the same condition that you received it. It must also be in the original packaging. 

3. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your ref und. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow 10 business days after the approval of your refund process for the refund to appear on your statement. 

4. Non-Returnable Items: We do not accept returns for digital products or the items mentioned nonrefundable/returnable in the product page (if any). 

5. Damaged or Defective Items: If you receive a damaged or defective book, please contact us immediately. We will arrange for a replacement or a refund, and we will cover the cost of return shipping. 

6. How to Initiate a Return: To initiate a return or exchange, please contact our customer support team at [email protected] call +88 01841 658802. They will guide you through the return process. 

7. Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or credit card statement. It may take some time before your refund is officially posted. If you still have not received your refund afterthe stated period, please contact your bank or credit card company. There is often processing time before a refund is posted. 

8. Policy Updates: We reserve the right to update our refund and return policy as needed to enhance customer service and address changes in industry standards. Any updates will be posted on our website. 

Contact Us: If you have any questions or require further assistance, please don’t hesitate to contact our customer support team at [email protected] or call +88 01841 658802. We are here to assist you. Thank you for shopping with AXIA We value your business and aim to provide a seamless shopping experience. Your satisfaction is important to us, and we will do our best to address any concerns regarding refunds and returns.