Transaction Policy
At AXIA, we offer various payment methods to provide you with flexibility and convenience. Please review the following transaction policy to understand the payment options available:
1. Payment Methods:
We accept payments through the following methods:
a. Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
b. Digital Payment Platforms: You can use payment platforms like Bkash, Nagad and Rocket.
c. Cash on Delivery (COD): We offer a Cash on Delivery option where you can pay in cash when your order is delivered (for any tangible products like books).
2. Secure Payment Processing:
We prioritize the security of your payment information. All online transactions are processed through secure and encrypted channels. Your credit card information is not stored on our servers. We on boarded aamar Pay as a payment gateway.
3. Payment Confirmation:
After a successful online payment, you will receive an email confirmation with the details of your order.
4. Cash on Delivery (COD):
If you choose the Cash on Delivery option, please have the exact order amount ready in cash. Our delivery personnel will collect the payment when delivering your order.
5. Order Confirmation:
Your order will be confirmed once the payment is received and processed. You will receive an order confirmation email for the purchased course and same for the store items.
6. Payment Disputes:
If you have any payment disputes or concerns, please contact our customer support team at
[email protected] or call +88 01841 658802. We will investigate and address your concerns promptly.
7. Currency:
All transactions are processed in BDT. Please note that exchange rates and fees may apply for international transactions.
8. Refund and Cancellation:
For information on our refund and cancellation policy, please refer to our Refund Policy page.
9. Policy Updates:
We reserve the right to update our transaction policy to improve customer service and align with industry standards. Any updates will be posted on our website.
Thank you for choosing AXIA. We value your business and strive to make your shopping experience as convenient and secure as possible. If you have any questions or require further assistance regarding payment methods, please do not hesitate to reach out to our customer support team.
