Shipping Policy
1. Order Processing:
All orders are processed within 2 to 5 business days of receipt. This includes order verification, quality checks, and vendor confirmation.
1.1 Standard Delivery: Standard delivery timeline is 5 days within Dhaka and 10 days outside Dhaka.
2. Shipping Methods:
We offer multiple shipping options to cater to your needs, including standard and expedited shipping. Shipping costs and delivery times may vary based on the chosen shipping method.
3. Vendor Responsibility:
Our store works with multiple vendors. Each vendor is responsible for fulfilling orders for their respective products. Vendors are expected to adhere to our shipping guidelines.
4. Estimated Delivery Time:
Estimated delivery times are provided during the checkout process. These times may vary depending on the vendor’s location and the customer’s shipping address.
5. Shipping Charges:
Shipping charges are calculated based on the vendor’s shipping rates and the total order value. These charges will be displayed during the checkout process.
6. Order Tracking:
Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your delivery.
7. Split Shipments:
In cases where you order products from multiple vendors, your items may arrive in separate shipments. You will be notified of each shipment’s status.
8. International Shipping:
We do not offer international shipping as it may be subject to customs fees and import duties of destination country, which are the responsibility of the recipient and may not completely aware of the process.
9. Undeliverable or Returned Orders:
Please ensure that your shipping address is accurate and complete. Undeliverable or returned orders due to incorrect address information may incur additional shipping charges.
10. Customer Support:
For any shipping-related inquiries or concerns, please contact our customer support team at [Customer Support Email or Phone Number]. We are here to assist you.
11. Returns and Refunds:
For information on our return and refund policy, please refer to our Refund & Return Policy page.
12. Shipping Delays:
While we make every effort to ensure prompt shipping, there may be occasional delays due to circumstances beyond our control, such as weather, natural disasters, or carrier issues.
13. Force Majeure:
We are not responsible for delays or non-delivery of orders in cases of force majeure events, including but not limited to strikes, labor disputes, acts of nature, or government actions.
14. Policy Updates:
We reserve the right to update our shipping policy as needed to improve customer service and accommodate changes in the industry. Updates will be posted on our website.
By shopping with us, you agree to adhere to this shipping policy. We aim to provide a positive shopping experience for book enthusiasts, and your satisfaction is our priority. If you have any questions or require further assistance, please don’t hesitate to contact us.
